Effective as of December 1, 2024
This privacy policy applies to Primo Virtual Assistant Solutions (PVA Solutions) and explains how we collect, use, disclose and otherwise process personal information. Generally speaking, "personal information" is information about an identifiable individual, subject to more particular definitions or interpretations under applicable law.
Primo Virtual Assistant Solutions (PVA Solutions) offers and provides virtual office assistance and bookkeeping services to a wide range of clients. We collect, use, disclose and otherwise process personal and business information as necessary to offer and provide clients and potential clients with these virtual office assistance and bookkeeping services and information and generally to fulfill our professional virtual office assistance and bookkeeping responsibilities and manage our business.
Our Services and how this Privacy Policy applies:
Primo Virtual Assistant Solutions (PVA Solutions) offers cloud-based professional administration and bookkeeping assistance, financial information storage and reporting, and related communication services to entrepreneurs through its online platform at pvasolutions.ca, accessible via our website and mobile applications. Through this platform, our Customers and Virtual Office Assistance and Bookkeeping Clients can access the tools they need to power their businesses or the businesses of their clients. We refer to our platform, websites and mobile applications collectively as our “Services”.
This Privacy Policy applies to our Services and other interactions you may have with Primo Virtual Assistant Solutions (PVA Solutions) , such as visiting our websites, customer service inquiries, attendance at events, etc. By using our Services, or otherwise interacting with Primo Virtual Assistant Solutions (PVA Solutions) you agree to the collection and use of your personal information in accordance with this Privacy Policy. Personal information is any information or data relating to you that may be used to identify you, either directly or indirectly, or to contact you.
Personal information collection
Primo Virtual Assistant Solutions (PVA Solutions) may collect and use the following kinds of personal information:
Using personal information
Primo Virtual Assistant Solutions (PVA Solutions) may use your personal information to:
Where Primo Virtual Assistant Solutions (PVA Solutions) discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Primo Virtual Assistant Solutions (PVA Solutions) may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Using personal information
Primo Virtual Assistant Solutions (PVA Solutions) will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
Primo Virtual Assistant Solutions (PVA Solutions) uses third-party software to store your personal information you provide. Data from forms you submit is stored in Google Drive, Trello, and Asana We also store information you submit via forms or live-chat.
Our Website
As most websites do, we use automatic data collection technologies to track usage patterns on our website. Each time you visit our website, our server records your Internet service provider, IP address, the date and time of your visit, the pages you visit and the documents downloaded, the searches you performed, and the referring URL’s you came from. We use this information to optimize our website service.
We also use cookies to collect information about your visit to our website. Please see our Cookie Policy for more information about our use of cookies.
For your convenience, we may offer links from our website to other websites. However, we are not responsible for, nor do we accept any liability for, the personal information collection, use and disclosure practices of other entities to which our website may link. You should consult the privacy policies of these other entities before providing any personal information on their websites.
Inquiries and Complaints
If you have any questions, inquiries or complaints about our personal information practices, please contact Primo Virtual Assistant Solutions (PVA Solutions) via email at info@pvasolutions.ca.
Changes to This Policy
We reserve the right to change this privacy policy at any time. We will take reasonable steps to advise you of any changes to this privacy policy, including by posting the revised policy on our website. We recommend that you review this privacy policy from time to time to obtain the current version. You may contact us at the address, email address or telephone number above to obtain a current copy of this privacy policy.
Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using our Services for business purposes. If we learn that we have inadvertently collected personal information of persons under the age of 18 years old, we shall immediately take steps to delete the information as soon as possible. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at info@pvasolutions.ca.
This Cookie Policy explains how cookies are used on our website, which is hosted on the GoDaddy platform. By using our website, you consent to the use of cookies in accordance with this Cookie Policy.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however, in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies
We use cookies when you are logged in so that we can remember that you are logged in. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Forms related cookies
When you submit data to us through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
Essential cookies
Essential cookies and scripts are essential for our website to function. They allow visitors to move around our website and use its basic features, such as accessing secure areas of the website, opening navigation, and displaying content.
Analytics
Analytics allow us to count visits and traffic sources to the website, so that we can measure and improve the performance of our site. Analytics let us know which pages are the most and least popular and see how visitors move around the site. All of the information collected from analytics cookies is aggregated so it is anonymous.
Marketing
We use only a few third party cookies. We use Facebook, LinkedIn, and Google's pixels to track our marketing efforts.
Personalization
These cookies and scripts allow us to remember choices you make (such as your user name and language) and provide enhanced, more personal features for you.
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